LATE POLICY/NO SHOW POLICY
Cancellations: All clients must notify our office within 24 hours of the appointment to cancel. If there is a cancellation past the 24-hour window, a cancellation fee will be incurred as follows:
Small animal appointment: $100
Large animal appointment: $200
We understand life happens; however, short-notice cancellations affect the practice financially and take away valuable time that could have been given to another pet in need. Many of our clients live far away and can’t come on short notice.
No Shows: Clients who do not show up for their appointment without calling will incur a basic office visit charge, which will be due before rescheduling their appointment.
- Clients who no-show for two appointments without calling ahead of time will be required to pay a cancellation fee in the amount of a basic office visit fee in advance for any future appointments scheduled. The cancellation fee will be charged in addition to a no-show fee. The cancellation fee is not applied toward any cost associated with the appointment.
To help prevent any fees or scheduling restrictions, please contact us as soon as you are aware of concerns, and/or possible conflicts.